System Fala 1.9.3

The System FALA application is a component of the FALA System designed to facilitate convenient and efficient purchase of railway tickets across the Pomeranian Voivodeship, including tickets from the Pomeranian Tariff, as well as urban transport tickets in Gdańsk, Gdynia, Sopot, Słupsk, Chojnice, Lębork, Puck, and Władysławowo.

The application is available free of charge and does not impose any service fees. Upon downloading the System FALA app, users are prompted to create either an anonymous (non-personalized) or personalized (named) account, followed by email verification and PIN setup for account security.

With the System FALA application, users can perform a variety of functions:

• Purchase single-journey or time-based tickets
• Buy or renew personalized period tickets, including options for automatic renewal
• Request ticket refunds
• Use a QR code from the app during ticket inspections for identification
• Check the balance in the ePortmonetka
• Top up the ePortmonetka account and set up recurring automatic top-ups
• Download invoices for purchased tickets
• Review transaction history on the user account
• Share account access with family members or business associates
• Manage shared family member accounts
• Add a payment card as an identifier within the system and as a payment instrument
• Create travel profiles (e.g., for trips with children or partners)
• Block the FALA Card or close an account

The System FALA app supports various payment methods, including:

• Google Pay
• Blik
• Visa and Mastercard credit/debit cards
• ePortmonetka balance

If you encounter any issues with the application, assistance can be obtained via:

• The System FALA helpline at +48 585 733 585
• https://zgloszenia.systemfala.pl/
• https://reklamacje.systemfala.pl

Tickets can be purchased through the System FALA system quickly and conveniently:

• Without queues – any time you choose
• From the comfort of your home
• Using the mobile app, online portal at www.systemfala.pl, or at customer service points (POK)